This policy explains what Galen's Auto Body learns about you through this website, what we do with it, and who else handles it. Questions? Call us at (573) 808-6229 or email galensautobody@gmail.com.
What you send us
When you request an estimate, the form asks for:
- your name and phone number
- your email address, if you add one
- your vehicle, your insurance company if you name it, and what happened
We use this to contact you about your repair and to prepare your estimate.
Our staff will use this data only to contact you and fulfill your request. We will not sell your data or distribute it to any other third parties.
What we learn automatically
- Like any website host, Netlify processes technical details of each visit, such as your IP address and browser, to deliver pages and protect the site from abuse.
- When you start filling in the form, Cloudflare Turnstile checks that you're a person and not a spam program. Cloudflare receives your IP address and details of your browser to do this.
- We count visits with Plausible Analytics (opens in a new tab), which doesn't use cookies or store IP addresses. We see totals: how many people visited, which pages they read, which website or search engine sent them, and how many tapped to call us, opened directions or requested an estimate. When an AI assistant sends you here, your browser notes it until you close the tab, so the visit is counted once.
- Reviews come from our Google Business Profile. Reviewers' profile pictures load directly from Google, so Google receives your IP address when they appear.
- The map on our home page comes from Google Maps. When it loads, Google receives your IP address and may set its own cookies.
- This website doesn't set cookies of its own. After you send the estimate form, your browser keeps your phone number until you close the tab, so the confirmation page can show it back to you. It isn't sent anywhere.
Directions and map links open Google Maps, and links to our other pages online, such as social media, take you to those sites. Their own privacy policies apply there, such as Google's (opens in a new tab).
Who we share it with
We don't sell your information or use it for advertising.
Eagle Web Services, which runs this website and its forms for us, stores your request and emails it to us.
How long we keep it
We keep your request for as long as we need it for your repair, and delete it when you ask us to.
Your choices
To find out what we have about you, to correct it, or to ask us to delete it, call or email us using the details at the top of this page.
Changes to this policy
If we change this policy, we'll post the new version here and update the date at the top.